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Refund and Withdrawal Policy

Version 1.0 — effective 2026-10-07

Refunds are handled by Onelink

Packages are sold by Onelink, Stripe's merchant-of-record service — Onelink is the seller, takes the payment, and is the party that decides and pays refunds. We license and deliver the package.

To ask for a refund or withdraw, contact Onelink: use the link in the receipt e-mailed to you, open your order at onelink.com, or go to support.onelink.com. If you write to us at sandor@aerelontech.hu instead, we will forward it and confirm to you that we have, so that a notice sent to the wrong party does not cost you time.

Seller of record. The Stripe company you contract with depends on where you are; the current list is at onelink.com/terms/contracting-entity. Buyers in the European Economic Area, Hungary included, contract with Stripe Technology Company, Limited, an Irish limited company.

This page summarises the refund position for digital packages bought from us through Onelink. Two documents sit behind it:

Where this summary differs from Onelink's terms on the sale, Onelink's terms govern.

Stripe can refund a transaction within 60 days of it, at its own discretion and without our agreement. If Onelink escalates a support request to us and we do not answer within 48 hours, Stripe may refund without waiting for us.

Our products are digital content supplied without a tangible medium. Their whole value passes to you at the moment of download, and a download cannot be undone.

Before you download — full right of withdrawal​

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw without giving any reason, as long as you have not downloaded the package. Onelink refunds the full price to the payment method you used. You pay no fee for withdrawing.

How to withdraw. Send an unambiguous statement to Onelink, via your receipt, your order at onelink.com, or support.onelink.com. No particular form is required, but so that your order can be found quickly, please:

  • write from the e-mail address you used to order; and
  • state the full name of the package as it appears on your order, together with the order reference and the purchase date.

A notice that arrives within the 14 days is effective even if it omits some of this. A notice naming no identifiable order will delay matters until it can be matched, and you may be asked for more information.

Model withdrawal form. You do not have to use it — any unambiguous statement works — but if you would rather not compose one, copy this and fill it in:

To Onelink, the seller of the package (via the contact link on your receipt, or support.onelink.com), copied to AerelonTech Kft. at sandor@aerelontech.hu:

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

  • Package: _____________________________________
  • Order reference: ______________________________
  • Ordered on: ___________________
  • Name of consumer: _____________________________
  • Address of consumer: __________________________
  • E-mail used to order: _________________________

Signature (only if this form is sent on paper): ______________

Date: ___________________

This follows the model form in Annex 2 to Government Decree 45/2014. (II. 26.) Korm., implementing Annex I(B) to Directive 2011/83/EU.

At download — the right of withdrawal ends​

Immediately before your download starts, we show you two separate declarations and ask you to confirm both — that you expressly request supply to begin now, and that you acknowledge your right of withdrawal ends once the download has begun. The download only begins once you have confirmed. We record the exact wording shown, its version, the moment you confirmed, and the download itself.

Once the download has begun, the right of withdrawal is extinguished and the price is non-refundable. This follows § 29 (1) m) of Government Decree 45/2014. (II. 26.) Korm., implementing Article 16(m) of Directive 2011/83/EU.

After download — Onelink's discretion​

A refund after download is a goodwill gesture, decided case by case. It is Onelink's decision — Stripe refunds at its own discretion, within 60 days of the transaction.

We will support a request where you have not passed a copy to a client under the professional-services rights in the EULA, and where you confirm in writing that all copies and adaptations have been deleted. Where a refund is paid after download, your licence terminates — however the refund arose, including one granted without our involvement.

Send the request to Onelink, and tell us at sandor@aerelontech.hu if you would like us to support it.

If the product is faulty or not as described​

The rules above are about the right of withdrawal only. They do not limit your mandatory statutory rights where a package is not as described or otherwise does not conform to the contract, under Directive (EU) 2019/770 and the Hungarian legislation implementing it.

If you did not receive your package, received the wrong one, or received one materially different from its description, you keep every remedy the law gives you — regardless of whether you downloaded it.

For anything of that kind, contact us first at sandor@aerelontech.hu. We made the package and we can usually fix the problem faster than a refund would resolve it. Your right to take it to Onelink instead is unaffected.

Buyers outside the EU​

The 14-day statutory right of withdrawal comes from EU consumer law. Outside the EU, your rights are whatever your own law gives you, and beyond that Onelink's discretionary 60-day window applies. Stripe states that it applies regional cooling-off periods where they are required. We show the same consent screen and apply the same before-download practice to everyone.

Business buyers​

The right of withdrawal is a consumer right. If you buy as a business — including where you give a company name or VAT number at checkout — it does not apply to you. The discretionary and conformity provisions above still do.

What we record​

For each order we keep: your identity and order reference, the exact wording and version of the confirmation shown before download, when you gave it, and the time, source address and completion of each download, with the version and content hash of the file served.

We keep this to evidence the delivery and refund position, including where a refund or chargeback is disputed — see the Privacy Policy. On request we will give you the records relating to your own orders.